Cancellation and Refund Policy

Last updated: January 2024

7-Day Money Back Guarantee

We offer a 7-day money-back guarantee on all AI minute purchases if you've used less than 10% of your purchased minutes.

1. Refund Eligibility

1.1 Eligible for Refund:

  • Purchases made within the last 7 days
  • Less than 10% of purchased minutes have been used
  • First-time refund request for the account
  • Technical issues preventing service usage (verified by our team)

1.2 Not Eligible for Refund:

  • Purchases older than 7 days
  • More than 10% of minutes have been used
  • Free bonus minutes or promotional credits
  • Accounts with previous refunds
  • Violation of our Terms of Service

2. How to Request a Refund

To request a refund:

  1. Email us at refunds@hintqai.com
  2. Include your account email and purchase details
  3. Explain the reason for your refund request
  4. Our team will review your request within 24-48 hours

3. Refund Processing

3.1 Review Time: We will review your refund request within 24-48 business hours.

3.2 Processing Time: Approved refunds will be processed within 5-7 business days.

3.3 Refund Method: Refunds will be issued to the original payment method used for purchase.

4. Partial Refunds

In certain situations, we may offer partial refunds:

  • Service disruptions lasting more than 24 hours
  • Billing errors or duplicate charges
  • Special circumstances evaluated case-by-case

5. Cancellation Policy

5.1 Account Cancellation:

You can cancel your HintQ AI account at any time by:

5.2 Effect of Cancellation:

  • Remaining AI minutes will be forfeited
  • Access to services will be terminated immediately
  • Your data will be deleted per our Privacy Policy
  • No automatic refunds for unused minutes

6. Dispute Resolution

If you're not satisfied with our refund decision:

  1. Contact our escalation team at escalations@hintqai.com
  2. Provide additional documentation if needed
  3. Allow 3-5 business days for review
  4. Consider dispute resolution through your payment provider

7. Special Circumstances

We understand that exceptional circumstances may arise. For cases involving:

  • Medical emergencies
  • Natural disasters
  • Death in the family

Please contact us with documentation, and we'll review on a case-by-case basis.

8. Contact Us

For refund and cancellation inquiries:

Email: refunds@hintqai.com
Response Time: 24-48 hours
Support Hours: Monday-Friday, 9 AM - 6 PM EST

Note: This refund policy is subject to change. Please review regularly for updates. Changes will not affect purchases made under previous policy versions.